When the Cost Becomes Visible

Support for change is often strongest right up to the point the cost becomes visible.

Not organizationally.

Personally.

A new direction is proposed.

The rationale makes sense.

The benefits are clear.

Agreement comes easily.

Until people begin to see what might be left behind.

Questions increase.

Momentum slows.

Resistance appears.

Support seems weaker.

Energy shifts.

Concerns surface.

But nothing has gone wrong at all.

The conversation has simply become real.

People are no longer responding to the idea of the change.

They are responding to its implications.

A familiar way of working.

A responsibility they value.

A source of influence.

A sense of competence.

Perhaps that’s why resistance isn’t always a sign that people have missed the point.

It may be the first visible sign that people understand what is being asked of them.

Paul

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